Help and FAQs

If you have a question, please check the FAQ section below. If you can’t find the answer you are looking for, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .
For HELP please click on the green or red button on your left side of the screen. This will open an email form or, if Chat is showing, you can chat live with our helpful staff!

GENERAL



How do I open an account?
To open an account, please click on 'Open Account' in the top of the page. This will take you through a registration process where you will need to complete the requested details to register your account. You must be over 18 and from an eligible country to open an account.

I'm having trouble logging in, what should I do?
In order to resolve this click the 'Forgot Your Details?' link in the bar at the top of the page and follow the instructions. Should this not help please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your problem and any error messages you have received and we will happily assist you further.

Why Can't I Deposit or Bet?
Once your account is fully activated there will still be occasions where you may not be able to bet. Here is a list of some of the more common ones:

Your account could show an Active Status but haven’t been fully checked by the automatic check up system. You need to contact the customer service or when available the Live Support.
On the Casino games, very occasionally a transaction will become 'stuck' you will then see an error code. Should you get this drop us an email and we will look to resolve this for you.
Your Account may have timed out, if this is the case simply logging out then back in will fix this.
You may have set a limit on your account, as part of our Responsible Betting policy you can set limits on your account, you may have hit this limit.

Should you experience any other issues please contact Customer Service.

BONUS CREDITS



All promotional credits applied will be viewable in the bonus section of the 'Your Account' page. This information will tell you how much credit you received and the promotion name. It also will advise you how much play through you have to achieve and what you have achieved to date. Your bonus will not show as a real credit until you achieve the play through requirement, at which point it will automatically transfer into your real Balance. Bonuses are not withdrawable until the play through criteria is reached. For bonuses attached to deposits, neither the bonus nor the deposit are withdrawable until either the play through is achieved or the bonus is lost and deposit played through at least once.

Should you not wish to take part in a promotion, bonuses can be cancelled by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with your Username and request for bonus cancellation.

AVATARS



What do they do?
Your Avatar is a picture of your choice that is displayed in certain games.

How do I get one?
Click on your 'My Account' button. The Avatar box is on the right hand side of the screen, click the 'Chose File' button and in the box that opens up chose a picture from your computer (please note small pictures work best). Once you have selected a suitable picture, press the 'Save' button and your Avatar will upload to the site.

Why does it disappear when I log out?
Your Avatar picture has to be officially approved, until then only you will see it. If you want the rest of the world to see your Avatar in all its glory then please email This email address is being protected from spambots. You need JavaScript enabled to view it. and ask us to approve your upload. As long as the picture is deemed not to cause offense we will happily comply, and your Avatar will be there for all the world to see.

PAYMENTS



What methods of payment do you take?
We currently accept debit and credit card payments as well as Skrill(moneybookers). For full details click here.

Why is my card not accepted?
Reasons for rejection can be:
- Insufficient funds in your bank account.
- The bank's server could not be reached.
- Some cards don't support online transactions. Ask the bank to activate this service.
Contact your card issuer if in doubt.
We do not accept American Express cards or cards registered to American citizens.

Why is my withdrawal still pending?
Once you have made a withdrawal request, it will show as pending whilst being processed by our financial department. If you do not have your withdrawal within 5 business days, contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

TROUBLE SHOOTING



With the number of different browsers available and also computer configurations whilst we always try to ensure full compatibility occasionally there could be a problem. With the internet a lot of these can be fixed by simply refreshing the page should this not work next step is the clearing of cookies and the cache on your chosen browser. Here is a link to a list of the more popular browsers and how you can do just that:
http://www.wikihow.com/Clear-Your-Browser's-Cache
Should you continue to have problems with a particular browser we advise you try an alternative, if problems persist feel free to drop us an email describing what the issue is and we will assist the best we can.
It is always useful in these circumstances to take a screen shot of the problem you are having, links to how can be found here:
PC: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Mac: http://www.apple.com/findouthow/mac/#capture screen

(Please note we are in no way affiliated with any of the above sites)

COMPLAINTS AND DISPUTES



If you have any cause to complain about anything that has happened as a consequence of your dealings with us, please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. , the team will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint. If you feel the complaint was not resolved then please escalate to our complaints department by emailing to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If a complaint is not resolved to your satisfaction by the use of our complaint procedure, you may refer the matter to an independent adjudicator called Independent Betting Adjudication Service (IBAS) who can be found at the following web address www.ibas-uk.com, which will offer impartial adjudication on any dispute. We will abide by any IBAS decision, provided all relevant information has been accurately provided to them.

Complaints may also be referred to the Isle of Man Gambling Supervision Commission (GSC) following the complaints procedure set out at www.gov.im/gambling/players.xml.